Terms of Service

1. Acceptance

These Terms of Service (“Terms”) form a binding agreement between you and Caprock Innovations, LLC (“Caprock,” “we,” “us,” or “our”) for use of Flight Log Converter (the “Service”). By creating an account, purchasing credits, uploading content, or otherwise using the Service, you agree to these Terms and our User & Data Policy. If you disagree, do not use the Service.

Questions: support@flightlogconverter.com

2. Eligibility and Account Requirements

To create or maintain an account you must:

• Be at least 18 years old and able to form a binding contract
• Register with a valid email address you control
• Keep your login credentials confidential
• Accept responsibility for all activity under your account
• Notify us promptly if you suspect unauthorized access
• Provide accurate registration and billing information

Accounts are personal (or for a single entity you represent). You may not sell, share, rent, or transfer account access. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3. Description of the Service

Flight Log Converter helps pilots convert handwritten logbook pages into structured digital records. The Service may allow you to:

• Upload images of logbook pages
• Run automated extraction to populate flight fields
• Review and edit results inside your account
• Export records in formats such as CSV and JSON for use in other tools

We may add, change, suspend, or retire features as the product evolves. We do not guarantee any particular uptime, response time, or service level. Support, if any, is provided on a commercially reasonable basis only. If a change materially reduces core paid functionality you already paid for, we will provide reasonable advance notice when practicable.

The Service is a digitization and organization tool. It is not an official pilot logbook, not FAA-approved, not a substitute for complying with applicable aviation regulations (including recordkeeping rules such as FAR 61.51 or equivalent rules in other jurisdictions), and not legal, regulatory, tax, or professional advice.

4. Permitted and Prohibited Conduct

You may use the Service only for lawful purposes. You must not:

• Upload logbooks you do not own or lack permission to digitize
• Submit medical, health, or other sensitive information unrelated to flight records
• Attempt to probe, disrupt, scrape, or reverse engineer the Service
• Bypass rate limits, credit controls, authentication, or security measures
• Use bots or automated access without our written approval
• Upload malware or content designed to harm systems or users
• Resell Service access or extracted data without authorization
• Use the Service to commit fraud, chargeback abuse, or misrepresentation
• Interfere with other users' use of the Service

Serious or repeated violations may result in immediate suspension or termination without refund of unused credits, to the extent permitted by law.

5. Your Content and Permissions

5.1 You retain ownership

You keep all rights to your uploaded images and extracted flight data. We do not acquire ownership of your logbook content.

5.2 Limited license to operate the Service

By uploading content, you grant Caprock a non-exclusive, worldwide, royalty-free license to host, process, transmit, display back to you, and export data solely as needed to provide, maintain, secure, and improve the Service (including quality, abuse prevention, and support). This license ends when you delete the content or close your account, subject to legal retention requirements, backups in transit of deletion, and residual copies in disaster-recovery systems for a limited period.

5.3 Authority to digitize

You represent that you have the right to create digital copies of the logbook material you upload — for example, your own logbook or material you are authorized to handle for another pilot. You are solely responsible for ensuring exported records meet any regulatory, employer, insurer, or training-organization requirements that apply to you.

5.4 Maintain your own backups

We take commercially reasonable steps to protect stored data, but no system is fail-proof. You should keep independent backups of important flight records and original logbook pages. We are not a substitute for your own recordkeeping practices. To the fullest extent permitted by law, we are not liable for loss, corruption, or unavailability of data.

6. Intellectual Property

The Service — including software, models configuration, UI, documentation, logos, and trademarks — is owned by Caprock or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your personal or internal business purposes. No other rights are granted.

If you provide feedback, ideas, or suggestions, you grant Caprock a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

7. AI Extraction, Accuracy, and Regulatory Responsibility

The Service uses automated recognition and AI technologies (including third-party model providers routed through services such as OpenRouter, as described in our User & Data Policy). Handwriting, scan quality, lighting, page layout, and model behavior vary widely, so errors, omissions, and misreads can and do occur.

Before relying on any export or displayed field you must:

• Review extracted fields in the Service editor
• Correct mistakes you identify
• Compare exports against your original logbook pages
• Treat automated output as a draft aid, not an official regulatory filing

You accept full responsibility for verifying accuracy before using exported or displayed data for certification, ratings, employment, insurance, audits, training records, or any official, legal, or professional purpose. Caprock does not warrant that any extraction is complete, accurate, or fit for FAA, EASA, ICAO, employer, or other authority requirements.

8. Third-Party Services and Exports

The Service depends on third parties, which may include payment processors (such as Stripe), hosting providers, email providers, and AI inference providers. Those services are subject to their own terms. We are not responsible for third-party outages, errors, policy changes, or security incidents outside our reasonable control.

If you export data to another application (for example ForeFlight, LogTen, MyFlightbook, airline systems, or spreadsheets), you do so at your own risk. We do not warrant compatibility, acceptance, or correct import by any third-party system.

9. Page Credits, Billing, Refunds, and Chargebacks

9.1 Credit model

• Each logbook page processed consumes one page credit.
• Credits are purchased in advance; there is no recurring subscription.
• Purchased credits do not expire while your account remains open.
• Lifetime purchase volume may unlock lower per-page pricing tiers automatically.
• New accounts may receive complimentary credits at registration (currently three).
• Complimentary credits have no cash value and are not refundable.

9.2 Payments

• Stripe processes payments; we do not store full payment card numbers.
• Page-credit prices shown in the app are exclusive of applicable sales tax. Tax is calculated at Stripe Checkout from your billing address (Texas residents are charged Texas sales tax when our registration applies).
• Displayed prices apply to future purchases; already-purchased credits are honored.
• You authorize charges for the amount shown at Stripe Checkout (including tax).

9.3 Refunds

Credits are non-refundable except at our sole discretion. If you believe you were charged in error or experienced a billing defect, contact us at support@flightlogconverter.com. Any refund or credit adjustment, if offered, is decided solely by Caprock.

9.4 Chargebacks and payment disputes

If you initiate a chargeback, payment dispute, or reversal after credits were delivered, we may suspend or terminate your account, reverse unused credits, and pursue recovery of fees, to the extent permitted by law. Contact us first so we can attempt to resolve billing issues.

10. Disclaimers of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, CAPROCK AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, secure, or error-free; that extraction or AI output will be accurate or complete; that defects will be corrected; or that the Service will meet any regulatory, professional, employment, or personal requirement. Some jurisdictions do not allow certain disclaimer limitations; in those cases, our disclaimers apply to the maximum extent permitted.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Caprock's and its suppliers' total aggregate liability arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence), strict liability, product liability, or any other theory — is limited to the greater of (a) the amounts you paid to Caprock for the Service in the twelve (12) months immediately before the claim or (b) one hundred U.S. dollars (USD $100).
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, business interruption, or loss, corruption, or recovery of data, even if advised of the possibility of such damages.
• We are not responsible for regulatory decisions, certification or employment outcomes, insurance determinations, or your reliance on unverified extracted or AI generated data.
• We are not liable for outages, acts, or failures of third-party providers (including payment processors, hosting, email, or AI inference services).
• These limitations apply even if any limited remedy fails of its essential purpose. This section survives termination of these Terms or your account.

Some jurisdictions do not allow certain liability exclusions. Where that is true, our liability is limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Caprock and its affiliates, officers, directors, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your content; (c) your breach of these Terms or applicable law; (d) your violation of any third-party right; or (e) your reliance on, or distribution of, extracted or AI-generated data without adequate verification — including claims by employers, insurers, regulators, or other third parties.

13. Suspension and Termination

13.1 By you

You may delete your account from account settings. After confirmation, personal data is removed according to our User & Data Policy (typically within 30 days), except records we must keep by law.

13.2 By us

We may suspend or terminate access if you:

• Breach these Terms or applicable law
• Engage in fraud, chargeback abuse, or payment abuse
• Present a security risk to the platform or other users
• Must be removed to comply with legal process
• Use the Service in a way that creates disproportionate risk or cost to Caprock

13.3 Effect of termination

When access ends, unused credits are forfeited unless we agree otherwise in writing or applicable law requires otherwise. Export your data before requesting deletion if you wish to keep a copy. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive termination.

14. Dispute Resolution

14.1 Informal resolution

Before starting arbitration or a lawsuit, you must email support@flightlogconverter.com with a description of the dispute and allow at least thirty (30) days for us to attempt an informal resolution.

14.2 Binding arbitration

If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except as provided below. The Federal Arbitration Act governs interpretation and enforcement of this arbitration agreement. The arbitration may be conducted by telephone, video, or in writing; if an in-person hearing is required, it will take place in Denton County, Texas, unless the AAA rules or the arbitrator require otherwise.

14.3 Class action waiver

YOU AND CAPROCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding.

14.4 Opt-out

You may opt out of this arbitration agreement by sending written notice to support@flightlogconverter.com within thirty (30) days after you first accept these Terms (or after this arbitration section first becomes applicable to you). Your notice must include your name, the email address on your account, and a clear statement that you opt out of arbitration. If you opt out, Sections 14.2 and 14.3 do not apply to you; the remainder of these Terms still applies.

14.5 Small claims and injunctive relief

Either party may bring an individual action in small claims court for disputes that qualify. Caprock may seek injunctive or other equitable relief in court to protect its intellectual property, security, or confidential information without first completing informal resolution or arbitration.

14.6 Governing law and venue fallback

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement. To the extent a claim is not subject to arbitration, you and Caprock agree to the exclusive jurisdiction of the state or federal courts located in Denton County, Texas, and you consent to personal jurisdiction there.

14.7 Time limit to bring claims

To the extent permitted by law, any claim must be filed within one (1) year after the event giving rise to the claim; otherwise the claim is permanently barred.

15. Electronic Communications

You consent to receive agreements, notices, disclosures, and other communications from us electronically, including by email to the address on your account and by posting in the Service. Electronic communications satisfy any legal requirement that such communications be in writing.

16. Export Controls and Sanctions

You represent that you are not located in a country subject to a U.S. government embargo, are not designated as a “terrorist supporting” country, and are not listed on any U.S. government list of prohibited or restricted parties. You will not use the Service in violation of U.S. export control or sanctions laws.

17. General Legal Terms

• Entire agreement: These Terms and the User & Data Policy are the complete agreement between you and Caprock regarding the Service and supersede prior agreements on the same subject.
• Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder stays in effect to the maximum extent permitted by law.
• No waiver: Failure to enforce a provision does not waive future enforcement.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or asset sale.
• Force majeure: We are not liable for delays or failures caused by events outside our reasonable control, including outages of third-party providers, natural disasters, war, terrorism, labor disputes, epidemics, or government actions.
• No third-party beneficiaries: These Terms do not create rights for any third party except as expressly stated (for example, indemnified Caprock personnel).
• Relationship: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before they take effect and by posting the revised Terms on the site. Continued use after the effective date constitutes acceptance. If you disagree with an update, you may close your account before the effective date.

19. Contact

Caprock Innovations, LLC
Email: support@flightlogconverter.com

These Terms are provided for your use of the Service and are not a substitute for advice from your own attorney.